The 5th is doing what it can to mitigate the spread of coronavirus. Our Guest Services staff will be working remotely for the time being, and as such we are not able to take incoming calls at this time. Current Ticketholders: CLICK HERE for information on the status of your production. 

Frequently Asked Questions

COVID 19 Update:
Governor Jay Inslee and the Washington State Department of Health have mandated a closure of all public gatherings due to the continued spread of coronavirus. We have spent the last few weeks working hard to explore every option in front of us in the face of this global health crisis and national emergency. We are so grateful to all of you who have been so patient and kind as we navigate these uncharted waters.

 

19/20 Subscribers: If you have yet to renew your 20/21 subscription, please CLICK HERE to fill out a form and a guest services representative will call you to take your order and answer questions you may have about 19/20 credits, ,refunds, etc..

If you are a 19/20  subscriber with Evita tickets, you will receive a credit on your account for the full ticket amount plus fees to be used towards additional ticket purchases in the next season. Because of the precarious position we find ourselves in we are asking that this credit not be used towards season ticket packages but you absolutely may use it to purchase additional tickets to any show in our 20/21 season.. Once on This Island has been completely cancelled and cannot be rescheduled. You may use your credit towards renewal of your season subscription. 

 

If you had individual tickets to any remaining production in our 2019/20 season, please see below for information:

Sister Act-  Our production of Sister Act has been cancelled. Because you are part of The 5th Avenue Theatre family and because we need you now more than ever before, we are asking that you consider your Sister Act tickets a donation to the theatre.  You need do nothing more, we will automatically convert the value of your purchase to a donation. Please CLICK HERE for all options.

Jersey Boys- We are thrilled that Jersey Boys will be moved into the 20/21 season, playing January 27-31, 2021. If you already had purchased tickets, you do not need to do anything as seats will automatically be moved to the new dates, with tickets being mailed this summer. If these new dates do not work for you, please CLICK HERE

Once on This Island- Once on this Island has been cancelled and unfortunatelly cannot be rescheduled. Ticketholders: For a complete list of options, please fill out this form:  Click Here 

 

Evita- Our 19/20 production of Evita has been postponed into our 20/21 Season.

If you are a individual ticket holder for Evita, you will receive a gift certificate for the full amount of your tickets over the summer that can be used towards anything the 5th Avenue Theatre offers including Evita tickets. We will be so thrilled to welcome you back for Evita or for any of our 5th Avenue theatre productions.   Click here for other options 

The 5th is doing what it can to mitigate the spread of coronavirus. Our Guest Services staff will be working remotely for the time being, and as such we are not able to take incoming calls at this time. 

Performances
Click on the Show Calendar tab to see the schedule for specific shows. Your performance time is also listed on your tickets.

Previews are performances that take place prior to the Press Opening performance.

Accessibility
The 5th Avenue Theatre offers a variety of accessibility services to our patrons. If you have any questions or concerns, please call 206.625.1900. We welcome your feedback and suggestions for enhancing these services. Click here for more information on Accessibility Services.

Theater Doors Open
Lobby doors open 45 minutes before the show and seating begins 30 minutes before the curtain. Performances begin promptly. Guests arriving late will be seated at the first suitable pause in the performance in the least disruptive location.

Theater Location
The 5th Avenue Theatre is on 5th Avenue between Union and University streets in downtown Seattle. The Theatre address is 1308 5th Avenue, Seattle, WA 98101.

Purchasing Tickets

  • Online: www.5thavenue.org
  • By Phone: 206.625.1900
  • In Person: At The 5th Avenue Box Office, which is located under the Theatre’s marquee.

Ticket Fees
$9.75 per ticket service fee is applied to all web and phone orders. The service fee is waived for tickets purchased in person at the Box Office.

Ticket price alone does not cover all of the costs involved in running the non-profit 5th Avenue Theatre. Service fees go towards our in-house ticketing system and a small, dedicated, local (actually at the theater!) Guest Services staff.

Box Office/Guest Services Hours
Please click here for Box Office/Guest Services hours.

Box Office Location
The Box Office is situated directly under the Theatre marquee at 1308 5th Avenue in downtown Seattle (just north of the intersection of 5th Avenue and University Street).

Lost Tickets – Need a Reprint?
If you lose or forget your tickets, please call 206.625.1900 or email guestservices@5thavenue.org. We can reprint your tickets and have them available for pick-up at the Box Office Will Call window on the day of the show. If your show is today, no need to call - just go directly to the Box Office Reprint Window for assistance. Note: We do not replace or reprint any parking pass or voucher.

Bringing Children
The 5th Avenue Theatre welcomes children ages 4 and older. Children under 4, including babes in arms, will not be admitted. Seat cushions for little ones are available at no charge at Coat Check. Content Advisories may be found here.

Content Advisories
Some shows deal with mature themes and may not be appropriate for all children. For information about whether a particular show is suitable for your child, we strongly encourage you to check the Content Advisories tab on the learn more page for each production.

What to Wear
Attire generally varies from business casual to cocktail dresses and suits. For many patrons, attending a show at The 5th is a special occasion. Above all, we want you to feel comfortable.

Emergency Contact Info
Please leave the following information with your sitter or service, so we can quickly locate you in the event of an emergency:

  • Theatre Coat Check phone number: 206.625.1294
  • Your seat location including aisle, section, row, and seat number, as well as your account or order number.

Lobby Amenities, Food & Drink
Refreshments are available for purchase on both levels of the lobby before the performance and during intermission. Drinks may be pre-ordered for intermission. Candy and beverages purchased at the lobby concession stand may be brought into the theatre. Beverages must be in a bottle with cap or a theater cup with lid. For a full list of lobby concessions, click here. Show-specific merchandise is available at the lobby merchandise booth.

Seat Cushions & Special Needs
Complimentary seat cushions for our smaller and shorter patrons are available at the top of each aisle. Our complimentary Coat Check has Braille show programs and assistive listening devices. Binoculars may be rented for $5.00. 

The 5th Avenue Theatre has Sennheiser Listening System headsets for patrons who are hard-of-hearing. We also offer inductive neck loops. Both devices are complimentary, but subject to availability. You may reserve a headset when you purchase your tickets. To reserve your headset, visit the Box Office, call 206.625.1900 or 1.888.584.4849 (voice), or e-mail guestservices@5thavenue.org.

Prohibited Items
The following is a partial list of prohibited items that are not permitted inside the theater. The 5th Avenue Theatre management reserves the right to prohibit other items as deemed necessary.

  • External Flash Camera Units
  • Interchangeable/Detachable Camera Lenses
  • Recording Devices
  • Firearms
  • Laser Pointers
  • Illegal Drugs/Substances
  • Fireworks
  • Unapproved Pamphlets, Handouts, and Ads
  • Outside Food or Beverage
  • Pets other than Service Animals

Cameras, Cell Phones & Electronic Devices
The use of cameras and audio recording equipment is strictly prohibited. You may leave these items at Coat Check. Please turn off all cell phones, pagers and alarms before the performance begins. Texting during performances is also strictly prohibited.

Weather Cancellations
All performances will take place as scheduled, regardless of weather conditions.

Ticket Exchanges & Donations
You may exchange your tickets from one date of a show to another date of the same show, if you do so 24 hours or more prior to your scheduled performance date. Season tickets may be exchanged without an additional fee; single-show tickets are assessed a fee for exchange privileges. Log into your online account to exchange your tickets no later than 24 hours before your scheduled performance. Visit the Account Home page and click on the Exchange Tickets box to the right for complete instructions. You must log in to your account online to start the exchange. Please note: Tickets are non-refundable.

You may also donate your tickets back to the non-profit 5th Avenue Theatre. Please call 206.625.1900 in advance of your scheduled performance. The 5th cannot guarantee that ticket donations are tax deductible and does not produce tax receipts for these donations.

Scalpers & Third-Party Tickets
The 5th Avenue Theatre DOES NOT allocate tickets or sell tickets to outside ticket brokers or resellers. Our authorized external partners are TodayTix and Goldstar. We cannot verify the authenticity of tickets purchased from agencies or brokers. Tickets purchased through scalpers, brokers or other third parties may be counterfeit and inadmissible. Also, please be aware that ticket brokers may add substantial fees on top of the price they paid for the tickets they are reselling. We have no control over the fees they charge their customers.

We strongly encourage you to purchase your tickets directly from The 5th Avenue Box Office or website. When you purchase from us, you will get the most current seat information, the best availability, the best prices, and all of your money will go to support the great musical theater you see on the 5th Avenue stage.

The 5th Avenue Theatre reserves the right to refuse service.

 

How to Exchange Tickets

Please note: exchanges can only be processed on a laptop/desktop only. Mobile exchanges are not available at this time.

Ready to exchange your tickets? Click here

Tickets can only be exchanged for the same show. Exchanges are fee-free for subscribers, but upgrade fees may apply.

 

Gift Certificates

A musical theater performance at The 5th Avenue Theatre makes a wonderful gift for clients, friends or loved ones. Gift certificates to The 5th Avenue Theatre may be purchased in any amount, and redeemed for tickets to any show performed at The 5th or used toward a season subscription.

Purchasing Gift Certificates

Easiest and Fastest!
Online
:  Click the BUY button on the Gift Certificates icon on the right side of this page.  Get your Gift Certificate emailed to you instantly!

By phone:  206.625.1900 or 888.584.4849

In person:  At the 5th Avenue Theatre Box Office

By mail:
The 5th Avenue Theatre
Attn: Box Office
1308 5th Avenue
Seattle, WA 98101
 

Gift Certificates sales are final. No Refunds unless remaining value is less than $5

Payment Methods
We accept Visa, MasterCard, American Express and Discover cards.  We also accept Washington state personal checks if you are making your purchase in person or by mail.

Gift Certificate Redemption
Gift certificates may be redeemed for any musical theater performance on stage at The 5th, either online, by phone, or in person at the Box Office. Any remaining balance on the gift certificate will carry over and can be used for a future purchase. All gift certificate sales are final. No refunds unless remaining value is less than $5.

Online:  Enter the gift certificate number during checkout and be sure to click the Redeem button. 
Note, only one gift certificate may be used per order online. If you have more than one gift certificate to apply, please call 206.625.1900 to place your order.

By Phone:  206.625.1900 or 888.584.4849

In Person:  At the 5th Avenue Theatre Box Office