Current Openings

5th Avenue Theatre Employment Opportunity

Assistant Manager, Guest Services - Box Office

The 5th Avenue Theatre has an excellent opportunity for an Assistant Manager, Guest Services in the Box Office. This is a full-time position with benefits. 

The 5th Avenue Theatre is committed to providing an exceptional guest experience. The Box Office plays a central role in this as it may be the first direct contact a guest will have with the organization and therefore represents the “human face” or “voice” of The Theatre. It is essential that the Box Office staff have excellent communication and customer service skills in order to remain consistent with the high level of service that all 5th Avenue staff members extend to guests.   The Assistant Manager, Guest Services will lead by example in learning and embracing the 5th’s Guest Service Brand, Values, and Philosophy.

Position Summary:  

This position oversees The 5th Avenue Theatre Box Office and supervises permanent and on-call customer service associates. The primary focus is on training, supervising and motivating staff to provide outstanding customer service.

Essential Functions Include:

  • Oversee Box Office services and supervise staff to assure that guests have a memorable and positive experience.
  • Recruit, train, develop, manage and motivate all Box Office staff to ensure that a lively, professional, and warm standard of guest service is offered at all times; conduct performance appraisals; encourage continuous professional development and ensure high levels of team morale.
  • Promote a productive and positive work environment for the Box Office.
  • Resolve any guest issues that are escalated by staff.
  • Process show settlements; e.g., double check and sign-off on reports to close-out the show for individual shows.
  • On national tours, the Assistant Manager will assist the Ticketing Manager and work closely with the touring Company Manager regarding company ticket orders and show settlements, which are signed off nightly.The Assistant Manager also maintains open communication with company management to handle any last minute issues that may arise.
  • Train and motivate staff to ask for donations during transactions and to perform upselling and cross-selling services.
  • Schedule show Box Office staff during the run of a show.
  • Process payroll and post Box Office daily sales.
  • Process house/company orders and comp requests.
  • Print and allocate will call.
  • Manage and maintain Box Office funds and staff parking passes.
  • Assist with ticket inventory control to ensure holds are changed or opened as needed.
  • Assist our inbound phone center during periods of heavy inbound call volumes.
  • Proof ticketing materials and test any program, report or web change before going live in our system.
  • Perform data cleanup, scheduling and merging duplicate accounts in Tessitura. 
  • Contribute to a positive, supportive team environment where all staff members can be successful.

Required Qualifications:

  • At least 4 years directly working with the public in sales and customer service, including problem-solving.
  • At least 4 years of supervisory experience, overseeing direct reports. Leadership experience a plus!
  • Must be able to consistently demonstrate a lively demeanor, professional attitude, and create warmth in guest interactions.
  • Demonstrated success handling cash, checks, and credit cards.
  • High school diploma (or GED.) College degree preferred.
  • Strong skills to lead, train, and motivate others.
  • Demonstrated ability to use/model conflict resolution skills for exemplary customer service outcomes.
  • Strong written and verbal communication skills; excellent interpersonal skills.
  • Proficiency in Microsoft Office including Word, Excel, and Outlook.Tessitura experience desired.
  • The individual in this role must exercise sound decision making and have good problem-solving skills, and also have exemplary attention to detail and ability to manage multiple activities.
  • Skills to maintain confidentiality as warranted and to exercise tact and discretion.
  • Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.
  • A sense of humor is a plus.
  • The finalist will be required to complete a background check.

Schedule:

This full-time position will work Wednesday through Sunday, with Mondays and Tuesdays off.   The position’s hours will be variable; between shows, the position will typically work 40 hours per week. During show weeks, the Assistant Manager will manage the Box Office during evening and matinee shows.

Reports To:

Ticketing Manager

Compensation:

Compensation is DOQ. In addition, The 5th Avenue Theatre provides an array of employee benefits, which includes a comprehensive and attractive benefits package, including 100% employer-paid premiums for medical, dental and vision plans. The 5th Avenue Theatre values its employees by providing comprehensive, high-quality benefits, and strives to provide access to industry-leading health care coverage.  In addition, employees are eligible for two comp tickets to most shows on opening night. 

Work Location:

The primary work location is The 5th Avenue Theatre, located in the Skinner Building, at 1308 5th Avenue, in downtown Seattle.   

Application Instructions:

To apply, please email the following three items: a cover letter that explains how you meet or exceed the requirements for the position, chronological resume, and references to ticketingjob@5thavenue.org  

Put in Subject Line:  Assistant Manager, Guest Services - Box Office

This position will remain open until filled. Please apply promptly.

You may also mail your application materials to:

The 5th Avenue Theatre

Attn: Ticketing Manager

1326 - 5th Avenue, Suite 735
Seattle, WA  98101

No phone calls or walk-ins please.

The 5th Avenue Theatre – A Great Place to Work

The 5th Avenue Theatre is acclaimed as one of the nation’s leading musical theater companies and is especially renowned for its production and development of new works.  Since 2002, the Seattle-based company has produced 17 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway. 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers – one of the largest theater subscriptions in North America. 

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs.  

For more information about The 5th Avenue Theatre, its season and its programs, please visit https://www.5thavenue.org/

The 5th Avenue Theatre is an Equal Opportunity Employer.

 

5th Avenue Theatre Employment Opportunity - Direct Sales Representatives

The 5th Avenue Theatre has an excellent opportunity for experienced and enthusiastic Direct Sales Representatives as we expand our efforts. This is part-time outbound calling work for our ongoing marketing and fundraising campaigns.  You will be working directly for The Theatre, NOT an outsourced company.  Let your passion for the performing arts and sales shine through!

Position Description

Direct Sales Representatives make outbound calls to support The Theatre’s marketing and fundraising campaigns. Representatives are responsible for generating subscription sales to world-class theatrical productions and soliciting donations to support The 5th Avenue Theatre’s programs and services.

We seek to find candidates who are team players, enthusiastic, articulate and have an interest in the arts. We are looking for Representatives who can work primarily 5 nights a week, Sunday through Thursday.

Essential Functions

  • Make outbound sales calls to former and current patrons of The Theatre.
  • Work a minimum of 24 hours per week.
  • Explain The 5th Avenue Theatre’s donor benefits, specials, and sales offers.
  • Generate donations and sales and deliver outstanding customer service.
  • Answer patron questions promptly, accurately, respectfully, and thoroughly.
  • Contribute to a positive, supportive team environment where all staff members can be successful – AND have fun!

Benefits

After a 90-day review, The 5th Avenue Theatre offers vacation, sick and holiday pay to part-time Direct Sales Representatives working at least 24 hours per week who demonstrate good attendance and a positive attitude.  These benefits are unique to this type of position among other arts organizations. We also offer incentive programs for top producers.  Direct Sales Representatives also receive show tickets and 5th Avenue Theatre event invitations.

Required Qualifications:

  • Experience with outbound calling preferred – but motivation and enthusiasm is most important!
  • Articulate on the phone.
  • A proven sales/fundraising track record particularly in telephone sales.
  • Nimble and comfortable alternating sales approaches.
  • Positive, outgoing, and friendly personality.
  • Able to work in an upbeat and often fast-paced environment.
  • Organizational skills; the ability to multitask, to work independently and to maintain a high level of attention to detail.
  • Ability to complete a background check.  We will do background checks for finalist applicants.

Schedule

Part-time, evening shifts, Sunday through Thursday, and Friday morning shift.  24 hours per week minimum.

Reports To

Direct Sales Manager.

Compensation

Direct Sales Telemarketers and Tele-fundraisers receive a base hourly rate plus commissions based on performance ($13/hr guaranteed.) Permanent/Part Time staff receive additional benefits including: accrued paid vacation, 8 paid holidays per year, 2 personal days per year and become eligible for 401(k) with matching by The 5th Avenue Theatre.  Staff receive complimentary tickets to 5th Avenue Theatre shows as well.

Work Location

The work location is the administrative offices for The 5th Avenue Theatre, located in the Skinner Building at 1326 5th Avenue, in downtown Seattle.

To Apply

Please email a chronological resume, including all relevant phone sales experience, to cbond@5thavenue.org or call us at (206) 436-5799.  No walk-ins please.  These positions will remain open until filled.  Please apply immediately.

The 5th Avenue Theatre – A Great Place to Work

The 5th Avenue Theatre is acclaimed as one of the nation’s leading musical theater companies and is especially renowned for its production and development of new works.  Since 2002, the Seattle-based company has produced 17 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway. 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers – one of the largest theater subscriptions in North America. 

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs.  For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org.

The 5th Avenue Theatre is an Equal Opportunity Employer.

 

 
The 5th Avenue Theatre Employment Opportunity
 
Guest Service Associates
Box Office and Phones
On Call Positions Available

The 5th Avenue Theatre has an excellent opportunity for friendly and enthusiastic Guest Service Associates. These are positions in our Guest Service Department (Box Office and inbound Phone Center.)  If you are skilled in customer service and would enjoy working with others in the exciting world of musical theater, this is the job for you!  On call positions are available for immediate hiring, so interested applicants should apply promptly according to the directions below.

Position Summary:

The Guest Service Associate assists patrons in person and on the phone, with single-ticket and subscription ticket sales, exchanges, upselling, donation asks, will-call and related services. Employees in this job classification may be assigned to both Box Office window and phone functions, depending on Theatre needs.

We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, articulate and have an interest in the arts.  

This recruitment is for on call staff. On call staff work a variable schedule depending on theatrical show needs and operational requirements; hours are typically evenings and weekends. Depending on Theatre needs, additional hours may be available. Schedules are created several weeks in advance for the whole run of a show.

Essential Functions:

  • Assist patrons on the phone or in-person for single ticket and subscription ticket sales and exchanges.
  • Describe and promote season ticket packages to single ticket inbound buyers.
  • Provide general information to subscribers and patrons.
  • Handle customer issues, or appropriately escalate to other personnel as needed.
  • Accurately count and balance received checks, cash and credit cards at the close of shift.
  • Process and distribute will-call during shows.
  • Support The Theatre’s fundraising efforts with simple donation requests during sales transactions, including explaining The Theatre’s donor benefits, specials, and offers.
  • Deliver outstanding customer service.
  • Answer patron questions promptly, accurately, respectfully, and thoroughly.
  • Provide assistance as needed on various administrative projects.
  • Contribute to a positive, supportive team environment where all staff members can be successful.
  • Perform upselling & cross-selling services.

Required Qualifications:

  • At least one year of successful customer service experience; sales experience preferred, and ticketing a plus.
  • Demonstrated success handling cash, checks, and credit cards.
  • Positive, articulate, outgoing, and friendly personality; a sense of humor a plus!
  • Able to work in an upbeat and often fast-paced environment.
  • Comfortable answering customer questions and patience to resolve customer service issues.
  • Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.
  • Tessitura experience desired.
  • High school diploma (or GED).
  • Ability to stand for long periods of time, up to the duration of a shift (Box Office) and communicate effectively over the telephone for the duration of a shift (Phones.)
  • Ability to take a background check. PCI (Payment Card Industry) compliance guidelines require us to do background checks. (We will do background checks for applicants at the finalist stage.)

Reports To:

Ticketing Manager  & Assistant Ticketing Manager.

Compensation:

$13.00 per hour.    

Sick leave benefits are also provided, accrued per Seattle sick leave ordinance.  In addition, employees are eligible for two comp tickets to most shows on opening night. 

Work Location:

The work location is The 5th Avenue Theatre, 1308 5th Avenue, in downtown Seattle.

Application Procedure:

Please send cover letter, chronological resume and references to:

Email:              ticketingjob@5thavenue.org

                        Put in Subject Line:  Application for On Call Position

Or mail to:       The 5th Avenue Theatre

                        Attn: Ticketing Job

                        1326 - 5th Avenue, Suite 735

                        Seattle, WA  98101

Please, no walk-ins or phone calls.

The 5th Avenue Theatre – A Great Place to Work

The 5th Avenue Theatre is acclaimed as one of the nation’s leading musical theater companies and is especially renowned for its production and development of new works.  Since 2002, the Seattle-based company has produced 17 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway. 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers – one of the largest theater subscriptions in North America. 

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs.  For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org.

The 5th Avenue Theater is an Equal Opportunity Employer.