Current Openings

5th Avenue Theatre Employment Opportunity - Direct Sales Representatives

The 5th Avenue Theatre has an excellent immediate opportunity for experienced and enthusiastic Direct Sales Representatives as we expand our efforts. This is part-time outbound calling work for our ongoing marketing and fundraising campaigns.  You will be working directly for The Theatre, NOT an outsourced company.  Let your passion for the performing arts and sales shine through!

Position Description

Direct Sales Representatives make outbound calls to support The Theatre’s marketing and fundraising campaigns. Representatives are responsible for generating subscription sales to world-class theatrical productions and soliciting donations to support the 5th Avenue Theatre’s programs and services.

We seek to find candidates who are team players, enthusiastic, articulate and have an interest in the arts. We are looking for Representatives who can work primarily 5 nights a week, Sunday through Thursday.

Essential Functions

  • Make outbound sales calls to former and current patrons of The Theatre.
  • Work a minimum of 20 hours per week.
  • Explain The 5th Avenue Theatre’s donor benefits, specials, and sales offers.
  • Generate donations and sales and deliver outstanding customer service.
  • Answer patron questions promptly, accurately, respectfully, and thoroughly.
  • Contribute to a positive, supportive team environment where all staff members can be successful – AND have fun!

Benefits

After a 90-day review, The 5th Avenue Theatre offers vacation, sick and holiday pay to part-time Direct Sales Representatives working at least 20 hours per week who demonstrate good attendance and a positive attitude.  These benefits are unique to this type of position among other arts organizations. We also offer incentive programs for top producers.  Direct Sales Representatives also receive show tickets and 5th Avenue Theatre event invitations.

Required Qualifications:

  • Experience with outbound calling preferred – but motivation and enthusiasm is most important!
  • Articulate on the phone.
  • A proven sales/fundraising track record particularly in telephone sales.
  • Nimble and comfortable alternating sales approaches.
  • Positive, outgoing, and friendly personality.
  • Able to work in an upbeat and often fast-paced environment.
  • Organizational skills; the ability to multitask, to work independently and to maintain a high level of attention to detail.
  • Ability to take a background check – PCI (Payment Card Industry) compliance guidelines require us to do background checks.  We will do background checks for finalist applicants.

Schedule

Part-time, evening shifts, Sunday through Thursday, and Friday morning shift.  20 hours per week minimum.

Reports To

Direct Sales Manager

Compensation

Part-time employees receive all of the following: base hourly rate, raises to hourly rate based on sales totals, commission based on sales, weekly bonuses, and perks such as free comp tickets and event invitations.

Work Location

The primary work location is the administrative offices for The 5th Avenue Theatre, located in the Skinner Building at 1326 5th Avenue, in downtown Seattle.

To Apply

Please email a chronological resume, including all relevant phone sales experience, to cbond@5thavenue.org or call us at (206) 436.5799.  No walk-ins please.  These positions will remain open until filled.  Please apply immediately.

The 5th Avenue Theatre – A Great Place to Work

The 5th Avenue Theatre is acclaimed as one of the nation’s leading musical theater companies and is especially renowned for its production and development of new works.  Since 2002, the Seattle-based company has produced 17 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway. 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers – one of the largest theater subscriptions in North America. 

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs.  For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org.

The 5th Avenue Theatre is an Equal Opportunity Employer.

 

 
The 5th Avenue Theatre Employment Opportunity
 
Guest Service Associates
Box Office and Phones
On Call Positions Available

The 5th Avenue Theatre has an excellent opportunity for friendly and enthusiastic Guest Service Associates. These are positions in our Guest Service Department (Box Office and inbound Phone Center.)  If you are skilled in customer service and would enjoy working with others in the exciting world of musical theater, this is the job for you!  On call positions are available for immediate hiring, so interested applicants should apply promptly according to the directions below.

Position Summary:

The Guest Service Associate assists patrons in person and on the phone, with single-ticket and subscription ticket sales, exchanges, upselling, donation asks, will-call and related services. Employees in this job classification may be assigned to both Box Office window and phone functions, depending on Theatre needs.

We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, articulate and have an interest in the arts.  

This recruitment is for on call staff. On call staff work a variable schedule depending on theatrical show needs and operational requirements; hours are typically evenings and weekends. Depending on Theatre needs, additional hours may be available. Schedules are created several weeks in advance for the whole run of a show.

Essential Functions:

  • Assist patrons on the phone or in-person for single ticket and subscription ticket sales and exchanges.
  • Describe and promote season ticket packages to single ticket inbound buyers.
  • Provide general information to subscribers and patrons.
  • Handle customer issues, or appropriately escalate to other personnel as needed.
  • Accurately count and balance received checks, cash and credit cards at the close of shift.
  • Process and distribute will-call during shows.
  • Support The Theatre’s fundraising efforts with simple donation requests during sales transactions, including explaining The Theatre’s donor benefits, specials, and offers.
  • Deliver outstanding customer service.
  • Answer patron questions promptly, accurately, respectfully, and thoroughly.
  • Provide assistance as needed on various administrative projects.
  • Contribute to a positive, supportive team environment where all staff members can be successful.
  • Perform upselling & cross-selling services.

Required Qualifications:

  • At least one year of successful customer service experience; sales experience preferred, and ticketing a plus.
  • Demonstrated success handling cash, checks, and credit cards.
  • Positive, articulate, outgoing, and friendly personality; a sense of humor a plus!
  • Able to work in an upbeat and often fast-paced environment.
  • Comfortable answering customer questions and patience to resolve customer service issues.
  • Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.
  • Tessitura experience desired.
  • High school diploma (or GED).
  • Ability to stand for long periods of time, up to the duration of a shift (Box Office) and communicate effectively over the telephone for the duration of a shift (Phones.)
  • Ability to take a background check. PCI (Payment Card Industry) compliance guidelines require us to do background checks. (We will do background checks for applicants at the finalist stage.)

Reports To:

Ticketing Manager  & Assistant Ticketing Manager.

Compensation:

$12.50 per hour.    

Sick leave benefits are also provided, accrued per Seattle sick leave ordinance.  In addition, employees are eligible for two comp tickets to most shows on opening night. 

Work Location:

The work location is The 5th Avenue Theatre, 1308 5th Avenue, in downtown Seattle.

Application Procedure:

Please send cover letter, chronological resume and references to:

Email:              ticketingjob@5thavenue.org

                        Put in Subject Line:  Application for On Call Position

Or mail to:       The 5th Avenue Theatre

                        Attn: Ticketing Job

                        1326 - 5th Avenue, Suite 735

                        Seattle, WA  98101

Please, no walk-ins or phone calls.

The 5th Avenue Theatre – A Great Place to Work

The 5th Avenue Theatre is acclaimed as one of the nation’s leading musical theater companies and is especially renowned for its production and development of new works.  Since 2002, the Seattle-based company has produced 17 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway. 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers – one of the largest theater subscriptions in North America. 

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs.  For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org.

The 5th Avenue Theater is an Equal Opportunity Employer.

 

5th Avenue Theatre Employment Opportunity

Major and Planned Giving Officer

The 5th Avenue Theatre has an excellent opportunity for a Major and Planned Giving Officer. This is a full-time position with a generous benefits package. 

If you are skilled in development, donor relations/customer service, project management, and would enjoy working with others in the exciting world of musical theater, this is the job for you!  This position is available for immediate hiring, so interested applicants should apply promptly according to the directions below.

Position Summary:

The incumbent will build and manage a portfolio of prospects with the ability to give $10,000 or more in annual support or $100,000 or more in capital support and manage the creation of a robust planned giving program.  The M&PGO will be responsible for managing donors in this portfolio to optimum giving—outright or planned and including multi-year commitments.  This will require conceiving and implementing solicitation strategies for new and increased gifts as well as identifying opportunities to connect prospects and donors with the programs and leadership of The 5th.  This will also require marketing the planned giving program and actively identifying and stewarding prospects for planned gifts.  In addition to maintaining his/her own portfolio, the M&PGO will support other gift officers in the identification and solicitation of planned gifts.  S/he and will be responsible for making calls, stewarding donors, and setting and achieving fundraising goals.

Essential Functions:

  • Work collaboratively with Individual Giving team, Prospect Researcher, and Board members to identify, evaluate, cultivate and solicit major gift donors for annual, special project (including capital), and endowment funding.
  • For 2016-17, raise $250,000 in new and increased gifts and work to double the Center Stage Society (recognizing donors who have included The 5th in their estate plans) to 50 members.
  • Work with the Managing Director, VP of Philanthropy, and Campaign Cabinet on prospecting and strategy for raising $1M in additional gifts from Circles members and community leaders for current capital campaign.
  • Make a minimum 50 donor visits per year to steward donors and close gifts.
  • Work with Donor Relations Officer to develop and execute strategic cultivation plans for major and planned giving prospects including creating opportunities to meet with executive and artistic leadership.
  • Maintain accurate and detailed records of donor communications and strategies for portfolio of major gift prospects and donors including appropriate documentation of all gifts.
  • Implement a planned giving marketing plan to cultivate and steward planned giving donors and prospects resulting in a pipeline of planned giving prospects.
  • Manage planned giving recognition society.
  • Maintain organization’s gift acceptance and counting/reporting policies.
  • Join and attend professional groups and educational sessions as needed; keep abreast of current trends.

The ideal candidate would possess:

  • Demonstrated skills in successfully handling significant levels of responsibility, initiating and managing projects, and working independently while also being a team player.
  • 4-6 years of development experience with proven track record in closing gifts and meeting goals.
  • Working knowledge of basic planned-giving vehicles.
  • Proficiency with Microsoft Office (particularly Word and Excel.) Experience with Tessitura or Raiser’s Edge preferred.
  • Demonstrated “people skills,” including building trust and rapport in business relationships with diverse individuals, and demonstrating listening skills, poise, tact, and good judgment.
  • Ability to maintain a professional, personable and positive image as a Theatre “ambassador.”
  • Excellent verbal and written communication skills.
  • Bachelor’s degree required.
  • Positive, articulate, outgoing, and friendly personality; a sense of humor essential!
  • Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.
  • Skills to maintain confidentiality as warranted.
  • The finalist will be required to complete a background check.

Reports To:

Vice President of Philanthropy.

Compensation:

Salary DOQ.

In addition, The 5th Avenue Theatre provides an array of employee benefits, which includes a comprehensive and attractive benefits package, including 100% employer-paid premiums for medical, dental and vision plans. The 5th Avenue Theatre values its employees by providing comprehensive, high-quality benefits, and strives to provide access to industry-leading health care coverage.

Work Location:

The primary work location is the The 5th Avenue Theatre, located in the Skinner Building, at 1326 5th Avenue, in downtown Seattle.  

Application Instructions:

This recruitment will remain open until filled.  To apply, please submit the following three elements: (1) a cover letter explaining how you meet or exceed the position requirements described in this posting, (2) chronological resume, and (3) salary expectations.  Email to:

HumanResources@5thavenue.org

Put in Subject Line:  Major and Planned Giving Officer

Or mail to:      

The 5th Avenue Theatre

Attn: HR/ Major and Planned Giving Officer

1326 - 5th Avenue, Suite 735

Seattle, WA  98101

Please, no walk-ins or phone calls.

The 5th Avenue Theater – A Great Place to Work

The 5th Avenue Theatre is one of the nation's premier incubators for new musical theater. Since 2002, the celebrated company has produced 15 new musicals.  To date, seven have moved on to Broadway premieres, earning a combined 14 Tony Awards, including two for Best Musical (Hairspray and Memphis).  An eighth, First Date, celebrated its Broadway opening August 8, 2013, and a ninth, Disney’s Aladdin, had its Broadway debut in spring of 2014.  The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway. 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. In 1980, the non-profit 5th Avenue Theatre began producing and presenting top-quality live musical theater. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, The 5th Avenue Theatre attracts an annual attendance of more than 287,000 and ranks among the nation’s largest and most respected musical theater companies.

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach program which includes: The Adventure Musical Theatre Touring Company, The 5th Avenue Awards Honoring High School Musical Theater, the Rising Star Project, Show Talks with Albert Evans, Curtain Up!, the Student Matinee Program, and Spotlight Nights.

For more information about The 5th Avenue Theatre, its season and its programs, please visit https://www.5thavenue.org/

The 5th Avenue Theater is an Equal Opportunity Employer.

 

 
The 5th Avenue Theatre Employment Opportunity
 
Security Personnel – Part-Time/Seasonal

The 5th Avenue Theatre has an excellent opportunity for friendly and trustworthy Security Personnel with good judgment and problem-solving skills. Multiple seasonal part time positions are available. If you are skilled in customer service and safety, and would enjoy working with others in the exciting world of musical theater, this is the part-time job for you! 

Work commences in October so positions are available for immediate hiring, therefore interested applicants should apply promptly according to the directions below.

Position Description

The core responsibility of Security Personnel at The 5th Avenue Theatre is to ensure the safety and enjoyment of each guest during their visit to the Theatre. You will be a key representative of The Theatre for our guests, so your safety skills, enthusiasm, positive attitude, excellent customer service, and your smile will all make a good impression and help make our guests’ experiences as positive as possible.

Security Personnel will be responsible for conducting bag searches as guests enter for performances, assisting other staff and guests during an emergency, and helping to maintain a safe and orderly environment in and around The Theatre facility.

Security Personnel will also serve as a knowledgeable resource for guests, helping to answer questions about wayfinding, programming, and other theater information.

Schedule

The work schedule makes this an ideal second part-time job for experienced safety and security personnel.  These staff members will work The 5th Avenue Theatre’s performance schedule.  During a show’s run, work weeks are Tuesday through Sunday. There are usually 8 shows a week.  Security Personnel must be available to work a minimum of 3 shows per week during a show’s run although scheduling will be subject to Theatre needs.  Each show’s shift will consist of approximately three (3) hours.  

Essential Functions:

  • Provide outstanding customer service with a smile.
  • Conduct bag searches of guests entering The Theatre.
  • Prevent prohibited articles from being brought into The Theatre by asking patrons to return prohibited items to their cars or directing them to the Box Office to reschedule for a different performance as needed.
  • Respond to patron concerns in a clear, positive and tactful manner. Summon assistance from management and colleagues if necessary.
  • Help to respond to emergencies and problems before, during and/or after performances.
  • Use vigilance to be alert to security issues and respond as necessary.
  • Help to respond to guest issues throughout The Theatre.
  • Monitor area surroundings prior to and throughout events for safety, patron comfort, and functionality.
  • Help present the lobby, auditorium and other areas used by guests in its best possible way.
  • Answer guests’ questions throughout their visit, or smoothly refer guests to the appropriate colleague to answer their questions.

Required Qualifications:

  • At least one year of demonstrated successful customer service experience.
  • Experience and training in safety and/or security work desired.
  • Demonstrated ability to handle and resolve conflicts in an effective manner
  • Ability to perform physical activities required for this role, such as standing for long periods, climbing stairs, walking, running for short to medium distances, stooping, and handling of materials. Ability to lift 40 lbs repetitively.
  • Good visual skills. Ability to see inside bags held open for view, with a flashlight as needed. Ability to read event tickets (visual acuity corrected to read as small as 11-font print) in dim lighting.
  • Positive, articulate, outgoing, and friendly personality; a sense of humor a plus!
  • Ability to work in an upbeat and often fast-paced environment.
  • Excellent communication and problem-solving skills, including ability to maintain composure under stress.
  • Ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.
  • Ability to wear specified clothing and appear for work with a well-groomed professional appearance suitable for The Theatre.
  • Ability to demonstrate excellent attendance and punctuality.
  • Finalists for this position must complete a background check.

Reports To:

Front of House Manager.

Compensation:

$15.00 per hour and perks such as two comp tickets to most shows on opening night.  

Work Location

The work location is The 5th Avenue Theatre and surroundings, 1308 5th Avenue, in downtown Seattle.

Application Procedure

Please send cover letter, chronological resume and references as noted below.  Your cover letter should describe how your experience, knowledge and skills will enable you to perform the duties listed in this job posting, and should explain how you meet or exceed the required qualifications.

Email:                    jwelker@5thavenue.org

Or mail to:          

The 5th Avenue Theatre

Attn: FOH Security Personnel

1326 - 5th Avenue, Suite 735

Seattle, WA  98101

Please, no phone calls or walk-ins.

The 5th Avenue Theatre – A Great Place to Work

The non-profit 5th Avenue Theatre is the nation's premier incubator for new musical theater. Since 2001, the Seattle-based company has produced 17 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards®, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway.

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers—one of the largest theater subscriptions in North America.

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs. For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org.

The 5th Avenue Theatre is an Equal Opportunity Employer.

 

The 5th Avenue Theatre Employment Opportunity
 
Head Usher – Part-Time/Seasonal

The 5th Avenue Theatre has an excellent opportunity for friendly and enthusiastic Head Ushers. Multiple seasonal part time positions are available. If you are skilled in customer service and would enjoy working with others in the exciting world of musical theater, this is the part-time job for you!  Positions are available for immediate hiring, so interested applicants should apply promptly according to the directions below.

Position Description

The core responsibility of a Head Usher at the 5th Avenue Theatre is to ensure the safety and enjoyment of each guest during their visit to the Theatre. You will be a key representative of the Theatre for our guests, so your enthusiasm, positive attitude, sense of humor, excellent customer service, leadership with volunteer ushers, and your smile will all make a good impression and help make our guest experiences as positive as possible.

In addition to providing direct customer service, Head Ushers each will lead a team of volunteer ushers with responsibility for an assigned area of The Theatre.  Professionalism and leadership are therefore also key requirements.

Safety is also a key responsibility of the Head Usher staff.  Since The Theatre can seat up to 2100 guests, Head Ushers also have the responsibility to help assure a safe and orderly response in case of emergency. While Head Ushers may be assigned to a particular post, in an emergency, or as needed, staff may be required to perform duties anywhere in the Theatre.

Schedule

This position will work The 5th Avenue Theatre’s performance schedule.  During a show’s run, work weeks are Tuesday through Sunday. There are usually 8 shows a week.  Head Ushers must be available to work a minimum of 3 shows per week during a show’s run although these shifts cannot be guaranteed and scheduling will be subject to Theatre needs.  Each show’s shift will consist of four to five hours.  

Essential Functions:

Guest Assistance

  • Provide outstanding customer service with a smile.
  • Provide assistance to guests with seating questions, directions, schedule information, and any other Theatre related concerns.
  • Provide assistance to guests with special needs, such as helping those with wheelchairs.
  • Assist guests who may have issues through problem solving, directly or through volunteer ushers.
  • Help make The 5th Avenue Theatre an enjoyable experience from the time the doors open until the last guest has exited.
  • Perform duties with diplomacy and tact, even in challenging situations.
  • Perform duties in a friendly, professional and calm manner.

Leadership

  • Oversee volunteer ushers in assigned areas.
  • Help assure volunteer ushers successfully perform their duties and responsibilities including many of those included in this job description.
  • Mentor and guide volunteer ushers and make them feel welcome, appreciated and engaged in helping to promote positive guest experiences.

Facility Presence and Presentation

  • Monitor physical surroundings prior to and throughout events for safety, cleanliness and functionality.
  • Present the lobby, auditorium and other areas used by guests in its best possible way.
  • Assist with spot cleaning or clean-ups as needed during a show.

Safety

  • Help to respond to emergencies and problems.
  • Keep eyes open for security issues and respond as necessary.
  • Help to respond to patron issues throughout The Theatre.

Operations and Business

  • Wear specified clothing and appear for work well-groomed and with a professional appearance suitable for The Theatre.
  • Maintain excellent attendance and punctuality.
  • Enforce policies such as those restricting eating, drinking, photography and standing in aisles.
  • Support the efforts of all other departments as needed at The 5th Avenue Theatre.
  • Avoid use of personal cell phones while on duty.

Required Qualifications:

  • At least one year of demonstrated successful customer service experience.
  • Ability to move throughout The Theatre and to perform physical activities that require use of arms and legs and moving the whole body, such as climbing stairs, lifting boxes of programs, walking, scanning tickets, stooping, and handling of materials.
  • Ability to lift 40 lbs repetitively.
  • Ability to stand for long periods of time, up to the duration of a shift.
  • Ability to read event tickets (visual acuity corrected to read as small as 11-font print) in dim lighting.
  • Ability to oversee or supervise volunteer ushers.
  • Positive, articulate, outgoing, and friendly personality; a sense of humor a plus!
  • Ability to work in an upbeat and often fast-paced environment.
  • Excellent communication and problem solving skills, including ability to maintain composure under stress. Comfortable answering volunteer and guest questions and patience to resolve service issues.
  • Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.
  • Abillity to complete a background check (finalists.)

Reports To:

Front of House Manager.

Compensation:

$13.50 per hour and perks such as two comp tickets to most shows on opening night.  

Work Location

The work location is The 5th Avenue Theatre, 1308 5th Avenue, in downtown Seattle.

Application Procedure

Please submit a cover letter, chronological resume and references.  Your cover letter should describe how your knowledge and skills will enable you to perform the duties listed in this job posting, and should explain how you meet or exceed the required qualifications.

Email:              jwelker@5thavenue.org

Or mail/deliver to:     

The 5th Avenue Theatre

                        Attn: FOH Head Usher

                        1326 - 5th Avenue, Suite 735

                        Seattle, WA  98101

The 5th Avenue Theatre – A Great Place to Work

The non-profit 5th Avenue Theatre is the nation's premier incubator for new musical theater. Since 2001, the Seattle-based company has produced 17 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards®, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway.

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers—one of the largest theater subscriptions in North America.

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs. For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org

The 5th Avenue Theatre is an Equal Opportunity Employer.

 

 
The 5th Avenue Theatre Employment Opportunity
 
Guest Services Associate –
Full Time, Mon-Fri Days

The 5th Avenue Theatre has an excellent opportunity for a friendly and enthusiastic Guest Services Associate. This position is in our Guest Services Department (Box Office and inbound Phone Center).   If you are skilled in customer service and would enjoy working with others in the exciting world of musical theater, this is the job for you!  This position is available for immediate hiring, so interested applicants should apply promptly according to the directions below. 

Position Description

The Guest Services Associate assists guests in person and on the phone with single-ticket and subscription ticket sales, exchanges, upselling, donation asks, will-call and related services. Employees in this job classification may be assigned to both Box Office window and phone functions, depending on Theatre needs.

We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, articulate and have an interest in the arts.

Schedule

This position is being hired for full-time, non-exempt/salaried employment (39 hours per week) Monday-Friday: 9:45 AM-6:00 PM.

Essential Functions:

  • Assist patrons on the phone for single ticket and subscription ticket sales and exchanges.
  • Describe and promote season ticket packages to single ticket inbound buyers.
  • Provide general information to subscribers and guests
  • Provide assistance throughout the season to their portfolio of subscribers.
  • Handle customer issues, or appropriately escalate to other personnel as needed.
  • Accurately count and balance received checks, cash and credit cards at the close of shift.
  • Support The Theatre’s fundraising efforts with simple donation requests during sales transactions, including explaining The Theatre’s donor benefits, specials, and offers.
  • Deliver outstanding customer service.
  • Answer patron questions promptly, accurately, respectfully, and thoroughly.
  • Provide assistance as needed on various administrative projects.
  • Contribute to a positive, supportive team environment where all staff members can be successful.

Required Qualifications:

  • At least one year of successful customer service experience; sales experience preferred, and ticketing a plus.
  • Demonstrated success handling cash, checks, and credit cards.
  • Positive, articulate, outgoing, and friendly personality; a sense of humor a plus!
  • Able to work in an upbeat and often fast-paced environment.
  • Comfortable answering customer questions and patience to resolve customer service issues.
  • Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.
  • Tessitura experience desired.
  • High school diploma (or GED).
  • Ability to stand for long periods of time, up to the duration of a shift (Box Office) and communicate effectively over the telephone for the duration of a shift (Phone Center.)
  • Ability to pass a background check. (We will do background checks for applicants at the finalist stage.)

Reports To:

Ticketing Manager and Assistant Ticketing Manager.

Compensation:

$ 26,300 annually.

In addition, The 5th Avenue Theatre provides an array of employee benefits, which includes a comprehensive and attractive benefits package, including 100% employer-paid premiums for medical, dental and vision plans. The 5th Avenue Theatre values its employees by providing comprehensive, high-quality benefits, and strives to provide access to industry-leading health care coverage. Additional benefits include a bus pass and 2 complimentary tickets to most shows in the season.

Work Location

The work location is The 5th Avenue Theatre, 1308 5th Avenue, in downtown Seattle.

Application Procedure

Please send cover letter, chronological resume and references to:

Email:              ticketingjob@5thavenue.org

                        Put in Subject Line:  FT Mon-Fri Position

Or mail to:       The 5th Avenue Theatre

                        Attn: Ticketing Job

                        1326 - 5th Avenue, Suite 735

                        Seattle, WA  98101

Please, no walk-ins or phone calls.

The 5th Avenue Theatre – A Great Place to Work

The 5th Avenue Theatre is acclaimed as one of the nation’s leading musical theater companies and is especially renowned for its production and development of new works.  Since 2002, the Seattle-based company has produced 17 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway. 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers – one of the largest theater subscriptions in North America. 

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs.   

For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org

The 5th Avenue Theater is an Equal Opportunity Employer.