Current Openings

5th Avenue Theatre Employment Opportunity

Director of Guest Services & Sales

The 5th Avenue Theatre has an excellent opportunity for a Director of Guest Services & Sales.  This is a full-time salaried position with benefits.   This position is responsible for the oversight of The Theatre’s box office, front of house, and both in-bound and direct sales call rooms.  The incumbent is chief in carrying out The 5th Avenue Theatre’s vision of guest services, leading staff in providing a memorable guest experience to all who visit The Theatre.  Effective leadership in this position includes driving strategy, services, sales and management practices. If you are sales and customer centric, an enthusiastic leader who communicates well with a large staff, energized by the position description below, meet or exceed the requirements listed and would enjoy working with others in the world of musical theater, this is the job for you!

Position Summary:

The Director of Guest Services & Sales will exercise leadership in refining, planning and implementing activities to help reach sales goals while enhancing and ensuring that each moment where guests interact with the theatre is delivered in a lively, professional, and warm manner at the very highest level.  The Director interacts with all aspects of the experience, including all audience activities, from the decision to buy a ticket until the curtain goes down and they exit the house.  This means over-sight of box office operations, telefunding and telemarketing team, front of house operations and amenities, group sales, customer service policies and training, personnel management, as well as collaborating on all guest communications, audience outreach and engagement.

Essential Functions:

  • Plan, develop, facilitate/implement, and evaluate activities in line with The 5th Avenue Theatre’s guest service philosophy that helps to meet annual sales goals while also providing the highest level of guest experience and ensuring a safe and enjoyable environment.
  • Investigate, develop and implement best guest experience practices for all patron touch-points including, but not limited to; box office, outgoing and in-coming phone rooms, front of house usher and volunteer teams, while working in collaboration with the marketing, communications, and facilities arms of The Theatre.
  • Work with department staff in crafting responses to guest concerns and requests, as well as identifying, researching and resolving guest issues. Work with department staff to develop effective communications to resolve issues and inquiries. Work with company leadership to help translate guest concerns into plans that will improve the brand experience overall.
  • Work closely with the Director of Marketing and the VP of Sales, Communications, and Guest Services in tracking sales metrics and guest satisfaction.Help to develop collaborative solutions and adjustments to ensure continued high performance of the department.
  • Model The 5th Avenue Theatre vision of guest service, coaching front-of-house staff and volunteers, as well as all other aspects of guest services.
  • Serve as the “voice of the guest,” viewing proposed organizational and departmental decisions through the eyes of 5th Avenue Theatre guests and suggesting to colleagues appropriate amendments and improvements.
  • Be a partner with the Marketing Department in developing repeat-business relationships with guests.
  • Help to implement institutional long-range strategic plans, capital campaigns, and other special initiatives, as may be needed, to help assure that the positive guest experience remains a key goal and attribute.
  • Perform other duties as required.

Required Qualifications

  • At least 5 years experience managing staff and working directly with the public in a customer service leadership, and problem-solving position.
  • This position requires the ability to accommodate a flexible schedule, including evenings, weekends and holidays (corresponding to the theatrical schedule) as well as being able to perform in a fast-paced, dynamic work environment.
  • A clear understand of guest service standards and best-practices within the world of professional performing arts.
  • Able to work independently as well as in a team.
  • Experience presenting workshops on Customer Service to a variety of different audiences.
  • Ability to motivate and inspire others to success.
  • Proficient in developing analytics for proper benchmarking and analysis of guest experience.
  • Demonstrated ability to work with the public and use/model conflict resolution skills for exemplary customer service outcomes
  • Strong written and verbal communication skills; excellent interpersonal skills
  • Proficiency in Microsoft Office including Word, Excel, Outlook, PowerPoint
  • Skills in exercising sound decision making and good problem-solving skills, with an attention to detail and ability to manage multiple activities.
  • Strong management and organizational skills.
  • Strong planning, project-management, and strategic thinking skills.
  • Able to lead and work within a diverse work environment, handle challenging situations/personalities, and set priorities to meet deadlines in high stress situations
  • Ability to work collaboratively proactively and professionally throughout the organization and with stakeholders such as vendors and Board members.
  • Proficiency with Tessitura is a strong plus.
  • The final candidate will be required to complete a background check.

Compensation:

Salary DOQ.  In addition, The 5th Avenue Theatre provides an array of employee benefits, which includes a comprehensive and attractive benefits package, including 100% employer-paid premiums for medical, dental and vision plans. The 5th Avenue Theatre values its employees by providing comprehensive, high-quality benefits, and strives to provide access to industry-leading health care coverage.

Reports To:

Vice President of Marketing, Communications & Guest Services

Work Location:

The primary work location is the The 5th Avenue Theatre, located in the Skinner Building, at 1308 5th Avenue, in downtown Seattle.  

Application Instructions:

To apply, please email the following three items: A cover letter that explains how you meet or exceed the requirements for the position, salary expectations, and chronological resume.

Please email your application to humanresources@5thavenue.org  

You may also mail your application materials to:

The 5th Avenue Theatre

HR Department
1326 - 5th Avenue, Suite 735
Seattle, WA  98101

This job will remain open until filled.  No phone calls or walk-ins please.

The 5th Avenue Theater – A Great Place to Work

The 5th Avenue Theatre is one of the nation's premier producing musical theater companies. Since 2002, the celebrated company has produced 15 new musicals.  To date, seven have moved on to Broadway premieres, earning a combined 14 Tony Awards, including two for Best Musical (Hairspray and Memphis). 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. In 1980, the non-profit 5th Avenue Theatre began producing and presenting top-quality live musical theater. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, The 5th Avenue Theatre attracts an annual attendance of more than 287,000 and ranks among the nation’s largest and most respected musical theater companies.

For more information about The 5th Avenue Theatre, its season and its programs, please visit https://www.5thavenue.org/

The 5th Avenue Theater is an Equal Opportunity Employer.

 

5th Avenue Theatre Employment Opportunity
 
Guest Services Associate –
Part Time, Monday-Friday Days

The 5th Avenue Theatre has an excellent opportunity for a friendly and enthusiastic Guest Service Associate. This position is in our Guest Services Department (Box Office and inbound Phone Center).  The 5th Avenue Theatre is committed to providing an exceptional guest experience. The Guest Services Associate will embrace the 5th’s Guest Service Brand, Values, and Philosophy. If you are skilled in customer service and would enjoy working with others in the exciting world of musical theater, this is the job for you!  This position is available for immediate hiring, so interested applicants should apply promptly according to the directions below. 

Position Description

The Guest Service Associate assists guests in person and on the phone, with single-ticket and subscription ticket sales, exchanges, upselling, donation asks, will-call and related services. Employees in this job classification may be assigned to either phones or the Box Office window depending on Theatre needs.

We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, articulate and have an interest in the arts.

Schedule

This position is being hired for part-time employment (25 hours per week): Monday-Friday: 10:00 AM - 3:00 PM.

Essential Functions:

  • Assist patrons on the phone and at the box office window for single ticket and subscription ticket sales and exchanges.
  • Describe and promote season ticket packages to single ticket buyers.
  • Provide general information to subscribers and guests
  • Provide assistance throughout the season to their portfolio of subscribers.
  • Handle customer issues, or appropriately escalate to other personnel as needed.
  • Accurately count and balance received checks, cash and credit cards at the close of shift.
  • Support The Theatre’s fundraising efforts with simple donation requests during sales transactions, including explaining The Theatre’s donor benefits, specials, and offers.
  • Deliver outstanding customer service.
  • Answer patron questions promptly, accurately, respectfully, and thoroughly.
  • Provide assistance as needed on various administrative projects.
  • Contribute to a positive, supportive team environment where all staff members can be successful.

Required Qualifications:

  • At least one year of successful customer service experience; sales experience preferred, and ticketing a plus.
  • Demonstrated success handling cash, checks, and credit cards.
  • Positive, articulate, outgoing, and friendly personality; a sense of humor a plus!
  • Able to work in an upbeat and often fast-paced environment.
  • Comfortable answering customer questions and patience to resolve customer service issues.
  • Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.
  • Tessitura experience desired.
  • High school diploma (or GED).
  • Ability to stand for long periods of time, up to the duration of a shift (Box Office) and communicate effectively over the telephone for the duration of a shift (Phones.)
  • Ability to pass a background check. (We will do background checks for applicants at the finalist stage.)

Reports To:

Ticketing Manager and Assistant Managers – Guest Services

Compensation:

$13.00 per hour, scheduled to increase to $14.00 per hour on Jan. 1, 2018. Position also includes The Theatre’s part-time employee benefits package, including paid vacation, sick and personal time. In addition, employees are eligible for two comp tickets to most shows on opening night.

Work Location

The primary work location is The 5th Avenue Theatre, located in the Skinner Building, at 1308 5th Avenue, in downtown Seattle

Application Procedure

Please send cover letter, chronological resume and references to:

Email:              ticketingjob@5thavenue.org

                        Put in Subject Line:  PT Mon-Fri Position

Or mail to:       The 5th Avenue Theatre

                        Attn: Ticketing Job

                        1326 - 5th Avenue, Suite 735

                        Seattle, WA  98101

Please, no walk-ins or phone calls.

The 5th Avenue Theatre – A Great Place to Work

The 5th Avenue Theatre is acclaimed as one of the nation’s leading musical theater companies and is especially renowned for its production and development of new works.  Since 2002, the Seattle-based company has produced 18 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway. 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers – one of the largest theater subscriptions in North America. 

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs.   

For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org

The 5th Avenue Theater is an Equal Opportunity Employer.

 

5th Avenue Theatre Employment Opportunity
 
Guest Services Associate –
Full Time, Sunday-Thursday Days

The 5th Avenue Theatre has an excellent opportunity for a friendly and enthusiastic Guest Service Associate. This position is in our Guest Services Department (Box Office and inbound Phone Center).  The 5th Avenue Theatre is committed to providing an exceptional guest experience. The Guest Services Associate will embrace the 5th’s Guest Service Brand, Values, and Philosophy. If you are skilled in customer service and would enjoy working with others in the exciting world of musical theater, this is the job for you!  This position is available for immediate hiring, so interested applicants should apply promptly according to the directions below. 

Position Description

The Guest Service Associate assists guests in person and on the phone, with single-ticket and subscription ticket sales, exchanges, upselling, donation asks, will-call and related services. Employees in this job classification may be assigned to both Box Office window and phone functions, depending on Theatre needs.

We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, articulate and have an interest in the arts.

Schedule

This position is being hired for full-time, non-exempt/salaried employment (36-39 hours per week): Monday-Thursday: 9:45 AM - 6:00 PM. Non show Sundays: 11:45 AM – 5:00 PM. Show Sundays: 11:45 AM – 7:00 PM.

Essential Functions:

  • Assist patrons on the phone & at the box office window for single ticket and subscription ticket sales and exchanges.
  • Describe and promote season ticket packages to single ticket buyers.
  • Provide general information to subscribers and guests
  • Provide assistance throughout the season to their portfolio of subscribers.
  • Handle customer issues, or appropriately escalate to other personnel as needed.
  • Accurately count and balance received checks, cash and credit cards at the close of shift.
  • Support The Theatre’s fundraising efforts with simple donation requests during sales transactions, including explaining The Theatre’s donor benefits, specials, and offers.
  • Deliver outstanding customer service.
  • Answer patron questions promptly, accurately, respectfully, and thoroughly.
  • Provide assistance as needed on various administrative projects.
  • Contribute to a positive, supportive team environment where all staff members can be successful.

Required Qualifications:

  • At least one year of successful customer service experience; sales experience preferred, and ticketing a plus.
  • Demonstrated success handling cash, checks, and credit cards.
  • Positive, articulate, outgoing, and friendly personality; a sense of humor a plus!
  • Able to work in an upbeat and often fast-paced environment.
  • Comfortable answering customer questions and patience to resolve customer service issues.
  • Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.
  • Tessitura experience desired.
  • High school diploma (or GED).
  • Ability to stand for long periods of time, up to the duration of a shift (Box Office) and communicate effectively over the telephone for the duration of a shift (Phones.)
  • Ability to pass a background check. (We will do background checks for applicants at the finalist stage.)

Reports To:

Ticketing Manager and Assistant Managers – Guest Services

Compensation:

$ 26,300 annually ($13.00 per hour.)  Compensation is scheduled to increase to $28,323 ($14.00 per hour) on Jan. 1, 2018.

In addition, The 5th Avenue Theatre provides an array of employee benefits, which includes a comprehensive and attractive benefits package, including 100% employer-paid premiums for medical, dental and vision plans. The 5th Avenue Theatre values its employees by providing comprehensive, high-quality benefits, and strives to provide access to industry-leading health care coverage. Additional benefits include a bus pass and 2 complimentary tickets to most shows in the season offering.

Work Location

The primary work location is The 5th Avenue Theatre Box Office, located in the Skinner Building, at 1308 5th Avenue, in downtown Seattle

Application Procedure

Please send cover letter, chronological resume and references to:

Email:              ticketingjob@5thavenue.org

                        Put in Subject Line:  FT Sun-Thurs Position

Or mail to:       The 5th Avenue Theatre

                        Attn: Ticketing Job

                        1326 - 5th Avenue, Suite 735

                        Seattle, WA  98101

Please, no walk-ins or phone calls.

The 5th Avenue Theatre – A Great Place to Work

The 5th Avenue Theatre is acclaimed as one of the nation’s leading musical theater companies and is especially renowned for its production and development of new works.  Since 2002, the Seattle-based company has produced 18 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway. 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers – one of the largest theater subscriptions in North America. 

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs.   

For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org

The 5th Avenue Theater is an Equal Opportunity Employer.

 

5th Avenue Theatre Employment Opportunity - Direct Sales Representatives

The 5th Avenue Theatre has an excellent opportunity for experienced and enthusiastic Direct Sales Representatives as we expand our efforts. This is part-time outbound calling work for our ongoing marketing and fundraising campaigns.  You will be working directly for The Theatre, NOT an outsourced company.  Let your passion for the performing arts and sales shine through!

Position Description

Direct Sales Representatives make outbound calls to support The Theatre’s marketing and fundraising campaigns. Representatives are responsible for generating subscription sales to world-class theatrical productions and soliciting donations to support The 5th Avenue Theatre’s programs and services.

We seek to find candidates who are team players, enthusiastic, articulate and have an interest in the arts. We are looking for Representatives who can work primarily 5 nights a week, Sunday through Thursday.

Essential Functions

  • Make outbound sales calls to former and current patrons of The Theatre.
  • Work a minimum of 24 hours per week.
  • Explain The 5th Avenue Theatre’s donor benefits, specials, and sales offers.
  • Generate donations and sales and deliver outstanding customer service.
  • Answer patron questions promptly, accurately, respectfully, and thoroughly.
  • Contribute to a positive, supportive team environment where all staff members can be successful – AND have fun!

Benefits

After a 90-day review, The 5th Avenue Theatre offers vacation, sick and holiday pay to part-time Direct Sales Representatives working at least 24 hours per week who demonstrate good attendance and a positive attitude.  These benefits are unique to this type of position among other arts organizations. We also offer incentive programs for top producers.  Direct Sales Representatives also receive show tickets and 5th Avenue Theatre event invitations.

Required Qualifications:

  • Experience with outbound calling preferred – but motivation and enthusiasm is most important!
  • Articulate on the phone.
  • A proven sales/fundraising track record particularly in telephone sales.
  • Nimble and comfortable alternating sales approaches.
  • Positive, outgoing, and friendly personality.
  • Able to work in an upbeat and often fast-paced environment.
  • Organizational skills; the ability to multitask, to work independently and to maintain a high level of attention to detail.
  • Ability to complete a background check.  We will do background checks for finalist applicants.

Schedule

Part-time, evening shifts, Sunday through Thursday, and Friday morning shift.  24 hours per week minimum.

Reports To

Direct Sales Manager.

Compensation

Direct Sales Telemarketers and Tele-fundraisers receive a base hourly rate plus commissions based on performance ($13/hr guaranteed.) Permanent/Part Time staff receive additional benefits including: accrued paid vacation, 8 paid holidays per year, 2 personal days per year and become eligible for 401(k) with matching by The 5th Avenue Theatre.  Staff receive complimentary tickets to 5th Avenue Theatre shows as well.

Work Location

The work location is the administrative offices for The 5th Avenue Theatre, located in the Skinner Building at 1326 5th Avenue, in downtown Seattle.

To Apply

Please email a chronological resume, including all relevant phone sales experience, to cbond@5thavenue.org or call us at (206) 436-5799.  No walk-ins please.  These positions will remain open until filled.  Please apply immediately.

The 5th Avenue Theatre – A Great Place to Work

The 5th Avenue Theatre is acclaimed as one of the nation’s leading musical theater companies and is especially renowned for its production and development of new works.  Since 2002, the Seattle-based company has produced 17 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway. 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers – one of the largest theater subscriptions in North America. 

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs.  For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org.

The 5th Avenue Theatre is an Equal Opportunity Employer.

 

 
The 5th Avenue Theatre Employment Opportunity
 
Guest Service Associates
Box Office and Phones
On Call Positions Available

The 5th Avenue Theatre has an excellent opportunity for friendly and enthusiastic Guest Service Associates. These are positions in our Guest Service Department (Box Office and inbound Phone Center.)  If you are skilled in customer service and would enjoy working with others in the exciting world of musical theater, this is the job for you!  On call positions are available for immediate hiring, so interested applicants should apply promptly according to the directions below.

Position Summary:

The Guest Service Associate assists patrons in person and on the phone, with single-ticket and subscription ticket sales, exchanges, upselling, donation asks, will-call and related services. Employees in this job classification may be assigned to both Box Office window and phone functions, depending on Theatre needs.

We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, articulate and have an interest in the arts.  

This recruitment is for on call staff. On call staff work a variable schedule depending on theatrical show needs and operational requirements; hours are typically evenings and weekends. Depending on Theatre needs, additional hours may be available. Schedules are created several weeks in advance for the whole run of a show.

Essential Functions:

  • Assist patrons on the phone or in-person for single ticket and subscription ticket sales and exchanges.
  • Describe and promote season ticket packages to single ticket inbound buyers.
  • Provide general information to subscribers and patrons.
  • Handle customer issues, or appropriately escalate to other personnel as needed.
  • Accurately count and balance received checks, cash and credit cards at the close of shift.
  • Process and distribute will-call during shows.
  • Support The Theatre’s fundraising efforts with simple donation requests during sales transactions, including explaining The Theatre’s donor benefits, specials, and offers.
  • Deliver outstanding customer service.
  • Answer patron questions promptly, accurately, respectfully, and thoroughly.
  • Provide assistance as needed on various administrative projects.
  • Contribute to a positive, supportive team environment where all staff members can be successful.
  • Perform upselling & cross-selling services.

Required Qualifications:

  • At least one year of successful customer service experience; sales experience preferred, and ticketing a plus.
  • Demonstrated success handling cash, checks, and credit cards.
  • Positive, articulate, outgoing, and friendly personality; a sense of humor a plus!
  • Able to work in an upbeat and often fast-paced environment.
  • Comfortable answering customer questions and patience to resolve customer service issues.
  • Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.
  • Tessitura experience desired.
  • High school diploma (or GED).
  • Ability to stand for long periods of time, up to the duration of a shift (Box Office) and communicate effectively over the telephone for the duration of a shift (Phones.)
  • Ability to take a background check. PCI (Payment Card Industry) compliance guidelines require us to do background checks. (We will do background checks for applicants at the finalist stage.)

Reports To:

Ticketing Manager  & Assistant Ticketing Manager.

Compensation:

$13.00 per hour.    

Sick leave benefits are also provided, accrued per Seattle sick leave ordinance.  In addition, employees are eligible for two comp tickets to most shows on opening night. 

Work Location:

The work location is The 5th Avenue Theatre, 1308 5th Avenue, in downtown Seattle.

Application Procedure:

Please send cover letter, chronological resume and references to:

Email:              ticketingjob@5thavenue.org

                        Put in Subject Line:  Application for On Call Position

Or mail to:       The 5th Avenue Theatre

                        Attn: Ticketing Job

                        1326 - 5th Avenue, Suite 735

                        Seattle, WA  98101

Please, no walk-ins or phone calls.

The 5th Avenue Theatre – A Great Place to Work

The 5th Avenue Theatre is acclaimed as one of the nation’s leading musical theater companies and is especially renowned for its production and development of new works.  Since 2002, the Seattle-based company has produced 17 new musicals. To date, nine (including the sensational hit Disney’s Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway. 

Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers – one of the largest theater subscriptions in North America. 

In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs.  For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org.

The 5th Avenue Theater is an Equal Opportunity Employer.