TICKETING & GUEST SERVICES INFORMATION
Box Office Phone Numbers
Box Office & Ticketing Guest Services Hours
Monday–Friday, 10 AM – 6 PM
Saturday, Sunday 12 Noon – 5 PM
On performance days the Box Office also opens 90 minutes prior to curtain time for Will Call and sales for that day's event.
The Box Office is closed for major holidays and also occasionally closes temporarily for staff meetings.
Please note, our office will be closed today, March 15, from 12:45-2:15 PM for a staff meeting. We apologize for the inconvenience.
The run time for Mamma Mia! is approximately 2 hours and 30 minutes, including one intermission.
The theater is located at 1308 5th Avenue, near the corner of University Street and 5th Avenue, in downtown Seattle.
The Box Office is located directly under the theater marquee.
Ordering Tickets Online
Visit www.5thavenue.org 24 hours/day, 7 days/week
You must have an online account to purchase tickets online
Click HERE to sign into your account or to create a new account
Follow the onscreen prompts for creating a new account.
Buying Tickets at The 5th
The 5th Avenue Theatre operates its own safe, secure, in-house ticketing service. When purchasing tickets online, you have access to the same “best available” seats as you do when you call in. Performances that are close to being sold out may be removed from the website. Last-minute tickets for full performances are available only by phone or at the Box Office. Please plan your ticket purchases carefully. All sales are final. There are no refunds. Season tickets may be exchanged without an additional fee; single-show tickets are assessed a fee for exchange privileges. Log into your online account to exchange your tickets no later than 24 hours before your scheduled performance.
Help with Your Order
Have questions about your order? Please call 206-625-1900 or click here to submit an online support request. Our team of Guest Services specialists will be happy to help you.
Lost Tickets- Need a Reprint?
If you lose or forget your tickets, please call 206-625-1900 or email email@example.com. We can reprint your tickets and have them available for pick-up at the Box Office Will Call window on the day of the show. If your show is today, no need to call - just go directly to the Box Office Reprint Window for assistance.
If you are responding to a 5th Avenue ticket promotion, you will receive a promotion code to use. If you are ordering by phone, give the promotion code to the guest services representative when you call to place your order. If you are ordering online, enter the code in the promotion code box provided when you log into your account.
Facility & Service Fees
Facility fees help us maintain our historic theater. A facility fee of $5.00 is charged to every ticket purchased.
A service fee of $9.50 is charged to tickets sold online and by phone. Service fees help to cover the considerable cost of providing online and telephone services. The cost of mailing tickets to patrons is also included in the service fee
Service fees are not charged on tickets purchased in person at the theater Box Office.
Scalpers & Third-Party Tickets
The 5th Avenue Theatre DOES NOT allocate tickets to outside ticket brokers or resellers. We cannot verify the authenticity of tickets purchased from agencies or brokers. Tickets purchased through scalpers, brokers or other third parties may be counterfeit and inadmissible. Also, please be aware that ticket brokers may add substantial fees on top of the price they paid for the tickets that they are reselling. We have no control over the fees they charge their customers. We strongly encourage you to purchase your tickets directly from The 5th Avenue Box Office. When you purchase from us, you will get the most current seat information, the best availability, the best prices, and all of your money will go to support the great musical theater you see on the 5th Avenue stage. This excludes TodayTix and Goldstar.
The 5th Avenue Theatre reserves the right to refuse service.